Privacy Policy

Direct Rider Services Ltd (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This policy explains how we collect, use, and protect your information.

1. Who we are

Direct Rider Services Ltd
Company Number: 10705818
Registered in England & Wales
Registered Office: 31 Pendennis Road, Freshbrook, Swindon, SN5 8QF
ICO Registration: ZA472817

Contact:

Tel: 01793 228019

Email: contact@directridertraining.co.uk

2. Information we collect

We may collect and process the following information:

Your name, address, phone number, and email (when you book training or make enquiries).

Licence and test details required to provide DVSA-approved training.

Payment information (processed securely via third-party providers — we do not store full card details).

Communications between you and us (emails, calls, messages).

3. How we use your information

We use your personal data to:

Provide and manage your motorcycle training.

Contact you with course confirmations, reminders, and updates.

Meet legal and DVSA regulatory requirements.

Process payments and issue receipts.

Respond to enquiries and support requests.

Keep limited records for accounting and compliance purposes.

We do not sell or share your data with marketing companies.

4. Lawful basis for processing

We process your information under:

Contract (to deliver training you book).

Legal obligation (to comply with DVSA and HMRC requirements).

Legitimate interests (running and improving our services).

Consent (for any optional marketing or newsletter communications — you can withdraw consent anytime).

5. How we store and protect data

Data is stored securely on password-protected systems.

Paper records (if any) are locked and disposed of securely.

Access is limited to authorised staff only.

We retain data only as long as necessary (typically up to 7 years for tax/regulatory reasons).

6. Sharing your information

We may share your data with:

DVSA (for test bookings and training records).

Payment processors (for secure handling of transactions).

Regulators or legal bodies if required by law.

We do not share your personal data with third parties for marketing.

7. Your rights

Under UK GDPR you have the right to:

Access the personal data we hold about you.

Request corrections if data is inaccurate.

Request deletion of your data (where legally possible).

Restrict or object to certain types of processing.

Data portability (request a copy in a machine-readable format).

To exercise your rights, contact us at contact@directridertraining.co.uk.

If you are unhappy with how we handle your data, you have the right to complain to the ICO: www.ico.org.uk.

8. Cookies

Our website may use cookies to improve browsing and analyse traffic. You can disable cookies in your browser settings if preferred.

9. Updates to this policy

We may update this policy occasionally to reflect changes in law or our practices. The latest version will always be posted on this page.