Cancellations

 CBT / ITM / GEAR CONVERSION / PRIVATE MOTORCYCLING COURSES:

If you wish to cancel your course for any reason, you MUST provide Direct Rider Training with a minimum of 5 (five) full working days’ written notice before the start of your course. Cancellations made with less than 5 (five) full working days will result in the loss of your entire paid fees and no refund will be made or will be possible. To avoid doubt working days are Monday to Friday 9am to 6pm excluding Bank Holidays. Bookings placed less than 5 clear working days ahead of the training are subject to these terms. You will not be able to cancel a booking once placed IF less than 5 working days ahead of the training date. All cancellations are subject to an administration fee of £45, deducted from any refund issued.

We may cancel training courses for any reason we deem fit including in adverse weather conditions that make the training unsafe to proceed. Prior notification will be given to you by us as soon as possible. However, we will not be liable to you for any losses incurred or suffered by you as a result of any short notice cancelation. Where possible we will endeavour to advise you in advance of any expected cancellation however this is not guaranteed.

Any courses that are cancelled by us as mentioned above can be rebooked through Direct Rider Training at no extra charge. No refunds will however be offered for any courses cancelled in these circumstances and we will not be liable to you for providing any such refunds.

FULL MOTORCYCLE LICENCE COURSES – A1 / A2 / A (DAS/Progressive Access)

If you wish to cancel your course for any reason, you MUST provide Direct Rider Training a minimum of 12 (12) full working days’ written notice before the start of your course. Cancellations made after or within 12 full working days will result in the loss of your entire paid fees and no refund will be made or will be possible. To avoid doubt working days are Monday to Friday 9am to 6pm excluding Bank Holidays. Cancellations made in writing more than 12 working days in advance of training will be refunded minus a £45 administration fee within 7 - 10 working days via the same way you paid.

All cancellations must be made by email directly to Direct Rider Training at contact@directridertraining.co.uk or by calling 01793228019. We DO NOT accept voicemail, web chat or text messages as notification of cancellations or any other form of indirect contact including at our registered office address or training area.

We may cancel training courses for any reason we deem fit including in adverse weather conditions that make the training unsafe to proceed. Prior notification will be given to you by us as soon as possible. However, we will not be liable to you for any losses incurred or suffered by you as a result of any short notice cancelation. Where possible we will endeavour to advise you in advance of any expected cancellation however this is not guaranteed.

Any courses that are cancelled by us as mentioned above can be rebooked through Direct Rider Training at no extra charge. No refunds will however be offered for any courses cancelled in these circumstances and we will not be liable to you for providing any such refunds.

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How to rebook your course:

If you wish to rebook or amend your course booking for any reason, you must provide a minimum of 5 (five) full working days’ written notice (12 full working days’ notice in case of Full Motorcycle Licence Courses) before your course starts. Any rebooking or amendment requests after or within the 5 (five) full working days (or the 12 full working days’ written notice for Full Motorcycle Licence Courses) from the start date of the course will result in a loss of fees paid and no refund will be made nor will be possible. To avoid doubt working days are Monday to Friday 9am to 6pm. For course amendments made more than 5 full working days in advance or 12 working days for full licence courses, a £45 administration fee will be charged. Amendments subject to the administration fee include but not limited to; bike hire, course dates, rider details, course type, training location. The administration fee must be paid before an amendment is made to a booking. For more information, please contact us at our email address: contact@directridertraining.co.uk or by calling 01793228019. You may rebook via our phone lines (01793228019) or by emailing us at directridertraining.co.uk.

Refunds

Refunds can be requested 5 (five) full working days before the start date of the course (or 12 full working days’ notice in case of Full Motorcycle Licence Courses). If you wish to cancel your course and receive a refund you must provide at least 5 (five) full working days’ written notice prior to the start of that course (or 12 full working days’ notice in case of Full Motorcycle Licence Courses.) All cancellations, booking amendments and refunds are subject to a £45 administration fee automatically deducted from any refund requested.

Refunds will be made in the same way the original payment was received by us.

However, we reserve the right to refuse a refund if no proof of purchase can be provided in which event we will not be liable nor responsible for any loss you may suffer as a result of the loss of fees paid and our refusal to provide a refund to you. Refunds may take up to 10 working days to credit back to your bank account.

Motorcycle Training Terms and Conditions

The below terms and conditions outline the terms and conditions you are required to enter into, and hereby agree to comply with for the delivery of the motorcycle training courses.

English Language

All courses are conducted in English, you must be able to understand and communicate in English to a clear and safe standard as deemed by the instructor in order to attend and complete your training. The reason being is for your safety and others around you, the instructor needs to be able to communicate clearly with you in order to train you and keep you safe. Failure to meet this requirement at any time will result in your course will being terminated and will result in the loss of your entire paid fees and no refund will be made or will be possible. The instructors decision is final when it comes to the assessment of your communication and ability to follow instructions in English.

Licence

On the day of your training, you must hold and be in possession of a valid UK driving or provisional licence, specifically Category A for motorcycles of 125cc and above or P/Am for 50cc mopeds. It must be produced to your trainer upon registration of the course. You must also provide your National Insurance Number. This may be required to perform a licence check.

No other forms of licence or identification will be acceptable. Only the original licence is acceptable, no copies or paper counterparts will be accepted. It is your responsibility to bring these documents to all training sessions that you attend. In failing to do so, training may be terminated for that day and fees for that day will be lost. This may impact on your course and in your losing the entire course fees. Under no circumstances will we be responsible or liable to you for any such loss incurred by you.

• EU licence must be accompanied with UK counterpart licence number and photo identification (such as a valid passport).
• Licences must not be on or past the expiry date on day of training and you cannot have more than 5 penalty points on any given licence
• Paper UK licences must be accompanied by another form of photo identification (such as a valid passport)

It is your responsibility to make sure that the licence is valid and up to date before any formal training course can commence. Details of how to check if your licence is valid and up to date are available on the GOV website.

Attendance

You must attend all the scheduled days of training in full. Attendance requires you to attend on time so please allow for traffic and transport issues. As the courses are regulated by the DVSA and have a set syllabus they cannot be delayed or postponed for an individual. Late attendance (arriving after the start time of your training/course) may lead to you missing your session and your fees being forfeited. Under no circumstances will we be responsible or liable to you for any such losses incurred or the forfeiture of any fees by you. You cannot join the course once it has started as you must complete each part of the course by law.

We cannot offer, nor will be responsible or liable to you in relation to, refunds or compensation for missed training sessions or tests. If you do not attend elements of your time-tabled training, your course may be terminated and your continued ability to attend cancelled with no refund. Under no circumstances will we be responsible or liable to you for any such loss incurred by you. Courses are sold as a whole and we cannot offer refunds for part elements not attended. Under no circumstances will we be responsible or liable to you for any loss incurred by you as a result of any non-refund of any fees paid by you for courses you do not attend or are late for.

It is the instructor’s role to teach all students to the best of their ability but it is also the student’s responsibility to take on the role to learn. If you decide to end your training during your course and not continue training as instructed this will result in the loss of your entire paid fees and no refund will be made or will be possible.

Illness including Covid-19 - Failure to attend a booked course due to any form of illness will be subject to our standard terms of booking and no exception will be provided. Cancellations due to illness made with less than 5 (five) full working days will result in the loss of your entire paid fees and no refund will be made or will be possible. To avoid doubt working days are Monday to Friday 9am to 6pm excluding Bank Holidays. bookings placed less than 5 clear working days ahead of the training are subject to these terms.You will not be able to cancel a booking once placed (for any reason including illness) IF less than 5 working days ahead of the training date.

Special Assistance

We are keen to support as many people as possible in learning to ride. However if you are aware of a physical or mental disability which could affect your motorcycle training, you MUST contact Direct Rider Training via email or phone BEFORE placing a booking. As motorcycle training is a group activity, we cannot guarantee we will be able to accommodate for special individual learning requirements without prior notice. If you book a course without notifying us first of the assistance you require and the instructor is unable to provide the training, you will forfeit the money paid for your course and no refund will be offered.

Suitable Clothing

Trainees taking part in any training courses must wear suitable clothing that offers reasonable protection. Wear layers that will keep you warm when it is cold and take a layer off when it is warm.

We understand you may be new to biking and may not yet have your own motorcycle equipment. However, following the outbreak of Covid-19 we strongly recommend you bring your own CE approved motorcycle equipment, including helmet, gloves, jacket, boots and unripped thick denim jeans. We carry a limited stock of protective equipment that can be supplied on request however this supply is limited or may already be booked in advance by another trainee and we cannot guarantee that we will have suitable attire for you. If you have specific requirements for your equipment or gear, we strongly encourage you to contact us in advance so we can assess sizing/suitability for you as an individual. If you do not yet have proper motorcycle trousers and motorcycle boots, as an alternative, on the day of your training, you must be wearing at least thick denim trousers with no rips or tears and hiking/walking boots that cover the ankle and without a steel/reinforced toe. Please note that we categorically do not accept trainers, tracksuit bottoms, puffa jackets, garments of distressed design (i.e. fashion ripped jeans), sandals or shorts as you would be at risk of a serious injury.

If clothing worn is viewed as inappropriate and unsafe by the instructor, we will endeavour to supply the missing items where available however this is not guaranteed. You may be asked to rebook the training course at an additional cost. Under no circumstances will we be responsible or liable to you for any such loss incurred by you in these circumstances.

Adult Size Bicycle

It is a basic course requirement that all riders must be able to ride an adult size bicycle confidently and safely on the road prior to undergoing any form of motorcycle training course. The training courses provided are not designed to teach basic balance and control skills and are therefore a pre-requisite to taking any form of motorcycle training. If at any point during a motorcycle training course, the instructor believes the skill and progress being made is not safe and sufficient and due to a lack of balance and control which should be practiced on an adult sized bicycle, this will result in the instructor terminating your training course and will result in the loss of your entire paid fees and no refund will be made or due.

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Eyesight Test

The DVSA has strict rules for driver and motorcycle training, and it is part of their requirements (and the UK law) that you meet the minimum legal eyesight requirements at all times. They have devised a simple test for this, which is to read a registration plate (number plate) from 20.5 metres away (with, or without glasses or corrective eyewear). Failing to read this will result in the instructor terminating your training course and will result in the loss of your entire paid fees and no refund will be made or will be possible.

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Legal requirements

Compulsory Basic Training ( CBT ) can only be provided by an Approved Authorised Training Body ( ATB ). Direct Rider Training is a DVSA approved training body. As such, all training courses carried out by us are governed by the DVSA. Further details of the accreditation and requirements which need to be met to become a DVSA approved motorcycle training school can be found at the GOV.UK website

Course Agreement 1

All attendees attending training courses will be required to agree to follow the instruction and guidance of the appointed registered trainer for the purpose of Compulsory Basic Training. IF you fail to follow the necessary requirements or DO NOT respond to training you will have your training course terminated. Under no circumstances will we be responsible or liable to you for any such loss incurred by you. If you are a complete beginner/novice in relation to riding a motorcycle/scooter and if your EXPECTATION is to complete your CBT in one day, then we strongly suggest you start with a Beginners Course (commonly known as ITM - Introduction to Motorcycling) or at least 1-2 hours of Private Motorcycling Lessons prior to your CBT.

Course Agreement 2

All students on CBT courses must sign a disclaimer provided by Direct Rider Training or provide verbal confirmation to the instructor before any on-road training can commence. You must confirm that you are satisfied with the training you have received so far and as a result feel sufficiently competent to proceed with the next element of your CBT involving a minimum of two hours riding on the public highway. You must be able to confirm that you feel sufficiently competent to conduct the training on the public highway in the weather conditions prevailing at the time and that the motorcycle/scooter that your riding is suitable for you.

Students who are declared by the instructor providing the course to not be safe to continue to the on-road training will be asked to finish the course and return for further training. Further training will be required to be booked in and paid for, usually at a discounted rate. It is at the instructors sole discretion how much training is required for the Student to safely progress to on-road training and CBT completion.

Failure to provide this declaration will result in the course being unable to continue as the on-road element will be incomplete; you will need to book more onsite training.

Course Agreement 3 - Option to do your Compulsory Basic Training on a 125cc Manual (Geared)

You have an option to do your CBT either on a manual (geared) or automatic motorbike.

However, as a road safety organisation it is Direct Rider Training’s job to ensure the safety of both trainees and the general public. To learn to ride a manual (geared) motorcycle is no easy task; even if you are an experienced car driver, a motorcycle is a completely different vehicle, which in turn, requires you to perform a range of unique skills such as balance, throttle control, higher levels of concentration, ability to deal with the exposure to varying weather conditions and wind, combination of foot and hand controls, etc.

Thus, if you are a learner, with no previous recent experience on a manual bike, and if your expectation is to complete your CBT on the same day, we highly recommend you to do your CBT on an automatic bike; followed by a Gear Conversion Course to learn to ride a manual bike.

Road Traffic Violations

If you are in control of one of Direct Rider Trainings motorcycles or scooters you take full responsibility for any violations regarding road traffic laws caused by you when riding on the public highway. Relevant details will be passed to the appropriate authorities if requested. You will be informed of the offence. Under no circumstances will we be responsible or liable to you in this regard.

Behaviour

If at any time you show an unsuitable attitude, or demonstrate unacceptable risk-taking or failure to comply with an instruction that endangers yourself or others on the road, Direct Rider Training reserves the right to immediately terminate training and to forfeit all fees paid us. Under no circumstances will we be responsible or liable to you for any such loss incurred by you.

Our instructor as a licenced DVSA assessor has the final decision in this matter. Additional training at the instructors discretion will be arranged at your full expense. Under no circumstances will we be responsible or liable to you for any such loss incurred by you.

Any inappropriate behaviour displayed by the client while taking part in any training course, could lead to the training being terminated and may also lead to relevant authorities being notified.

Any abuse of our staff or instructors or other clients will not be tolerated on any level. We operate a zero tolerance policy to any abusive or threatening behaviour – no warnings will be given, you will be asked to leave the training area immediately and will forfeit all fees paid. Where appropriate, relevant authorities will be notified/information shared with our partners.

If any suspected use of alcohol or illegal substances is indicated or used on site that will endanger yourself, or others will result in termination of the training course with immediate effect with no refund of fees paid being provided.

Under no circumstances will we be responsible or liable to you for any such loss incurred by you.

Any illegal or inappropriate behaviour will simply not be tolerated.

Customer Vehicles

Any vehicles supplied by you for use on any training courses conducted by Direct Rider Training will not be covered by our insurance policy. It is your responsibility to ensure that you have appropriate insurance in place.

Responsibility is with you to ensure that your vehicle is in a roadworthy condition and meets the relevant legal requirements. “L” plates must be clearly displayed front and rear. The vehicle must also be properly taxed. A valid MOT certificate must be shown to the instructor at the start of the course. A valid insurance cover note must be shown. A Vehicle Log Book (V5) must be produced. The trainer will check all relevant paperwork and check the motorcycle is in a safe and appropriate condition to commence your training.

Injuries

In the unlikely event of an accident, or loss or damage to your personal effects, you acknowledge and agree that neither Direct Rider Training nor the instructor will be held liable for nor responsible for any direct or indirect loss, damage or injury arising from or in connection with any such accident, loss or damage.

Bike Hire

Please note that the terms below are only applicable if you are hiring a bike from Direct Rider Training for purposes of doing your course.

Fixed penalties, etc.

The hirer shall be liable, as if the owner of the motorcycle, in respect of any:

1. Fixed penalty notice offence committed in respect of that motorcycle under part three and the relevant schedules of the Road Traffic Offenders Act 1988 as amended by the Parking Act 1989 and that those provisions may be amended or replaced from time to time

2. Excess charge which may be incurred in respect of the motorcycle in pursuance of an order sections 45 & 46 of the road traffic regulation 1984 as amended by the Road Traffic Offenders Act 1988 and by the Parking Act 1989, and as those provisions maybe amended or replaced from time to time

Insurance provided through Direct Rider Training

The motorcycle is at all times covered by our Third Party Only insurance policy, the terms of which are available for inspection by the hirer at our training centre.

The hirer, shall, however, remain liable for any loss or damage to the motorcycle as a result of any accident, collision and any act of negligence of the hirer.

The hirer also shall remain liable for any loss or damage to a third party as a result of the wilful act or negligence of the hirer, or any breach of the terms of the insurance policy and shall indemnify Direct Rider Training from any third party claim, whether consequential or otherwise, which arises there from.

Moreover, from the moment you are assigned a bike (scooter or motorcycle) by your instructor, it becomes your responsibility forthrightly, without the need of signing/accepting any further documentation. Thus, this agreement acts as a provision of a hire agreement.

We will be and are under no circumstance liable nor responsible for the quality of training, equipment, customer behaviour, insurance or any other event which takes place during the motorcycle training or any loss or damage suffered or incurred by you.

By accepting these terms, and by making your booking through any of our offered mediums  (Email, phone, social media etc), you agree to the above terms and conditions.

Medication

Please make you instructor aware if you are taking any medication or have any medical conditions that could affect your ability to ride a motorcycle/scooter before commencing your course.